受疫情影响 T-Mobile 美国宣布关闭 80% 实体零售店

受疫情影响 T-Mobile 美国宣布关闭 80% 实体零售店
网易科技讯 3 月 18 日消息，据外媒报道，当地时间周二，无线运营商 T-Mobile 美国证实，该公司从 3 月 17 日起将关闭 80% 的实体零售店，此举至少会持续到 3 月 31 日，以回应政府的建议。

据悉，T-Mobile 已经关闭了所有商场内的零售店，其余 20% 保持营业的零售店也将缩短营业时间。T-Mobile 总裁迈克·西弗特 (Mike Sievert) 在给员工的电子邮件中写道，T-Mobile 将只雇佣「愿意来支持我们客户」的员工。该公司在全美各地有数千家零售店。

除此之外，T-Mobile 正在减少其客户服务中心的人员配备，并增加工位之间的距离。这些中心与零售地点是分开的。如果客服人员因感染新型冠状病毒而需要待在家里，该公司将继续支付薪酬。

西弗特表示：「这些是正确的决定，因为提供让客户保持联系的服务至关重要，尤其是现在这种关键时刻。现在不是专注于应对竞争的时候，而是要全力支持社区，为阻止新型冠状病毒传播贡献力量。」

不久前，美国联邦通信委员会（FCC）允许 T-Mobile 获得额外的 600MHz 频谱，以满足疫情爆发期间客户对宽带日益增长的需求。T-Mobile 要求增加频谱，为远程医疗、工作和其他日常任务提供服务。此前，由于更多人突然选择在家办公，网络可能承受了巨大压力。

T-Mobile 周二宣布，将向全国性的饥饿救济组织 Feeding America 捐赠 50 万美元资金，并向西雅图基金会运营的新冠病毒响应基金捐赠 10 万美元。

微软周一晚些时候宣布关闭所有零售店。苹果、诺德斯特龙 (Nordstrom)、耐克(Nike) 和其他公司过去一周也采取了类似措施。（小小）
Netease technology news on March 18, according to foreign media reports, on Tuesday local time, wireless operator T-Mobile USA confirmed that it will close 80% of its physical retail stores from March 17, a move that will last at least until March 31 in response to the government’s recommendation.
It is reported that T-Mobile has closed all retail stores in the mall, and the remaining 20% of retail stores that remain open will also shorten their business hours. In an email to employees, Mike Sievert, President of T-Mobile, wrote that T-Mobile will only hire employees who are “willing to support our customers.”. The company has thousands of retail stores across the country.
In addition, T-Mobile is reducing its customer service center staffing and increasing the distance between stations. These centers are separate from retail locations. If the novel coronavirus is infected with the customer service staff, the company will continue to pay the salary.
“These are the right decisions, because it’s crucial to provide services that keep customers in touch, especially at this critical moment,” Mr Seiffert said. Novel coronavirus is not a focus of competition, but a full support for the community, and it will contribute to the prevention of the spread of the new coronavirus. “
Not long ago, the U.S. Federal Communications Commission (FCC) allowed T-Mobile to acquire an additional 600MHz spectrum to meet customers’ growing demand for broadband during the outbreak. T-Mobile requires increased spectrum to serve telemedicine, work and other day-to-day tasks. Previously, with more people suddenly choosing to work from home, the network may be under great pressure.
T-Mobile announced on Tuesday that it would donate $500000 to Feeding America, a national hunger relief organization, and $100000 to the new coronavirus response fund run by the Seattle foundation.
Microsoft announced late Monday that it would close all its retail stores. Apple, Nordstrom, Nike and others have taken similar steps in the past week. (small)